Introduction
At Heka Trading, we are committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your data is handled responsibly.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our website or interact with our services:
Personal Information: This includes your name, contact information (email, phone number, address), and any other personal details you voluntarily provide when registering, placing an order, or contacting us.
Medical Information: In the course of providing medical equipment, we may collect information related to your health needs, prescriptions, or medical preferences.
Payment Information: If you make a purchase on our website, we collect payment details such as credit card numbers, billing addresses, and other relevant financial information.
Device Information: Information about the devices you use to access our website, such as IP addresses, browser types, operating systems, and device identifiers.
Usage Data: This includes data on how you interact with our website, such as pages visited, time spent on pages, and links clicked.
2. How We Use Your Information
We use your personal information for the following purposes:
Order Fulfillment: To process and deliver your medical equipment purchases.
Customer Support: To provide customer service and support, including responding to inquiries, troubleshooting issues, and fulfilling requests.
Personalization: To improve your experience by personalizing content, product recommendations, and services based on your preferences.
Marketing: With your consent, we may send you promotional materials about our products and services. You can opt out of these communications at any time.
Legal Compliance: To comply with legal and regulatory requirements, such as verifying medical prescriptions when required by law.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us with website operations, payment processing, delivery services, and customer support.
Legal Requirements: We may disclose your information when required by law or in response to legal proceedings, such as court orders or subpoenas.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of the transaction.
4. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You may request that we delete your personal information, subject to certain legal and regulatory obligations.
Data Portability: You may have the right to request a copy of your personal information in a machine-readable format.
Withdraw Consent: If you have provided consent for us to use your personal information, you may withdraw it at any time.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, analyze usage data, and deliver personalized content. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites that are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
Heka Trading
Eta Star Al Manara Tower, Business Bay, Dubai, UAE, Office # 2905
info@hekahealth.ae
800 – Heka / 04 3312001