Welcome to Heka Trading. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website or services. If you do not agree to these terms, you should not use this website.
1. Acceptance of Terms
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy. If you are using this website on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these terms.
2. Medical Advice Disclaimer
All information provided on this website, including product descriptions, medical equipment details, and any other related content, is for general informational purposes only. It is not intended to substitute professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider regarding any medical condition or equipment needs.
Heka Trading is not responsible for any health issues that arise from using products purchased through our website. You must follow the advice of a licensed healthcare provider when using medical equipment.
3. Eligibility
To use this website and make purchases, you must be at least 18 years old or the age of majority in your jurisdiction. By using this website, you represent that you meet this age requirement.
4. Orders and Purchases
When placing an order for medical equipment through our website, you agree to provide accurate, current, and complete information. Heka Trading reserves the right to refuse or cancel any order at our discretion for reasons including, but not limited to, suspected fraud, incorrect pricing, or issues with product availability.
In certain cases, we may require verification of medical prescriptions for the purchase of specific equipment as required by law. You agree to provide accurate and valid prescriptions when applicable.
5. Pricing and Payments
All prices on our website are listed in [Insert Currency] and are subject to change without notice. We make every effort to ensure that pricing information is accurate, but we reserve the right to correct any errors or discrepancies in pricing at any time.
You are responsible for paying all applicable taxes, shipping fees, and other charges associated with your order. Payment must be made through the approved payment methods listed on our website. By submitting your payment information, you authorize Heka Trading to charge the full amount of your order to your chosen payment method.
6. Shipping and Delivery
Heka Trading will ship products to the address you provide at checkout. Shipping times may vary depending on your location, product availability, and other factors. While we strive to ensure timely delivery, we are not responsible for delays caused by third-party shipping carriers or other circumstances beyond our control.
It is your responsibility to ensure that the shipping address you provide is accurate. We are not liable for any loss or damage resulting from delivery to an incorrect address.
7. Returns and Refunds
We offer returns and refunds under the following conditions:
Return Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and returned within [Insert Timeframe] from the date of delivery.
Non-Returnable Items: Certain items, such as personalized or customized products, perishable goods, and specific medical equipment that has been opened or used, may not be eligible for return due to health and safety concerns.
Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within [Insert Timeframe].
Shipping and handling fees are non-refundable. You are responsible for the cost of return shipping unless the return is due to an error on our part.
8. Use of Website and Content
You agree to use our website only for lawful purposes. You may not engage in any activity that could harm or interfere with the website’s operation, compromise its security, or infringe upon the rights of others.
All content on our website, including product images, descriptions, text, graphics, and other materials, is the property of Heka Trading and is protected by copyright and trademark laws. You may not reproduce, distribute, or modify any content from this website without our prior written consent.
9. Intellectual Property
All intellectual property rights in this website, including its design, layout, and all content, are owned by Heka Trading. You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal or business purposes related to purchasing our products. Any unauthorized use of our intellectual property is prohibited.
10. Limitation of Liability
To the fullest extent permitted by law, Heka Trading will not be liable for any direct, indirect, incidental, special, or consequential damages that result from:
The use or inability to use this website or our products.
Any errors, omissions, or inaccuracies in the information provided on this website.
Any delays or disruptions in website access or service.
Loss or damage to data or hardware resulting from the use of our website or products.
Our total liability for any claims arising from your use of the website or products shall not exceed the amount you paid for the product or service in question.
11. Warranty Disclaimer
All products provided through our website are sold “as is” and without warranties of any kind, either express or implied, unless otherwise stated. We do not guarantee that the website will be error-free, uninterrupted, or secure, or that any defects will be corrected.
12. Indemnification
You agree to indemnify and hold harmless Heka Trading, its directors, employees, affiliates, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website or your violation of these Terms and Conditions.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of united arab emirates, without regard to its conflict of law principles. Any disputes arising out of or related to these terms shall be resolved exclusively in the courts of [Insert Jurisdiction].
14. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of the website after any changes to the Terms and Conditions constitutes your acceptance of the revised terms.
15. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Heka Trading
Eta Star Al Manara Tower, Business Bay, Dubai, UAE, Office # 2905
info@hekahealth.ae
800 – Heka / 04 3312001